At [Hotel Resort Name], we are committed to protecting your privacy and safeguarding the personal information you share with us.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a reservation, or interact with our services.
1. Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, and mailing address.
Booking Details: Reservation information including dates of stay, room preferences, and special requests.
Payment Information: Credit card details or other payment information when booking a room or purchasing services.
Usage Data: Information about how you use our website, including IP addresses, browser type, and pages visited.
Marketing Preferences: Information about your subscription preferences for newsletters and promotions.
2. How We Use Your Information
We use the personal information collected for the following purposes:
To Process Bookings: Your information is used to confirm and manage reservations, process payments, and communicate with you about your stay.
To Improve Customer Experience: We may use your feedback and preferences to enhance our services and personalize your experience.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services. You can opt out of these communications at any time.
Compliance and Legal Obligations: Your information may be used to meet legal requirements, such as accounting, tax, or regulatory obligations.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties except as described below:
Service Providers: We may share your information with trusted third-party service providers (such as payment processors or IT services) to help us operate our website and deliver our services.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our guests.
Marketing Partners: With your consent, we may share limited information with marketing or advertising partners for promotions or campaigns.
4. Data Security
We are committed to protecting your personal information. We use industry-standard security measures, including encryption and secure servers, to safeguard your data from unauthorized access, alteration, or disclosure.
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.
Cookies help us remember your preferences, track interactions, and improve our website’s performance.
You can manage your cookie preferences through your browser settings, though disabling cookies may affect your experience on our site.
6. Your Rights
You have the following rights regarding your personal information:
Access and Correction: You can request access to your personal data and update or correct any inaccuracies.
Data Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
Marketing Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Data Portability: You can request a copy of your personal data in a structured, commonly used format.
7. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites or services.
Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
As our hotel resort is based in Sri Lanka, your personal information may be transferred to and processed in Sri Lanka.
We ensure that any international data transfers comply with applicable data protection laws to safeguard your privacy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page, and we encourage you to review this policy regularly to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: reservations@palazzo.com
Phone: +94 114 335 838
Address: 240/1/1 Pahalawela Road, Sri Jayawardenepura Kotte 12138, Sri Lanka.
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.
Thank you for choosing [Hotel Resort Name]. We look forward to making your stay with us both enjoyable and secure!
