Welcome to PALAZZO. By accessing and using our website, you agree to comply with the following terms and conditions.
Please read these terms carefully before making a reservation or using our services.
Reservations and Payment
All reservations made through our website are subject to availability and confirmation.
A valid credit card is required to secure your booking. Payment policies may vary based on the rate plan selected.
Prices are quoted in USD, and all rates are subject to applicable taxes and service charges.
Cancellation and Refunds
Our cancellation policy varies based on the booking type. Please refer to our Cancellation Policy for details on how cancellations are handled.
Refunds, where applicable, will be processed based on the payment method used at the time of booking. Any additional processing fees incurred will be deducted.
Check-In and Check-Out
Check-in time: 12:00PM | Check-out time: 10:00AM.
Early check-in or late check-out requests are subject to availability and may incur additional charges.
Room Occupancy
The number of guests per room must not exceed the room’s stated capacity. Any additional guests or services may incur additional charges.
Children’s Policy
Children under [age] may stay free of charge when using existing bedding, unless otherwise stated. Additional charges may apply for extra beds, cots, or meals.
Pets
Pets are allowed. Specific policies and additional charges may apply.
Use of Facilities
Guests are required to follow all rules and regulations related to the use of the hotel’s facilities, including but not limited to the pool, gym, spa, and dining areas. The hotel is not liable for any injuries, accidents, or damages caused by the misuse of facilities.
Personal Property
Guests are responsible for safeguarding their personal belongings. The hotel is not liable for loss, theft, or damage of valuables unless deposited in the hotel’s safety deposit box.
Damage to Property
Guests will be held responsible for any damage caused to the hotel’s property during their stay and may be charged accordingly.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content or services provided by these external sites and do not endorse them.
Privacy
We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
Force Majeure
The hotel is not liable for failure to fulfill obligations due to circumstances beyond its control, including but not limited to natural disasters, strikes, pandemics, or government actions.
Changes to Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of Sri Lankan courts.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at [email] or [phone number]. By proceeding with your reservation or using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for choosing [Hotel Resort Name], and we look forward to hosting you in Sri Lanka!
